Our Services
IT Support

Managed IT Services
Our all-inclusive fully managed IT service will take care of all your ongoing IT requirements and ensure that your technology enhances your business.
24/7 365 Support
Unlimited 24/7 reactive IT support is available 365 days a year, accessible to all users (including remote workers), and included as standard.
Fixed Price
A single fixed price per user (not per device) ensures all your IT support requirements will be taken care of with no hidden costs or extras.
Guaranteed Response
Our support ticket response and resolution time service levels will ensure issues are resolved before they cause you downtime.

Comprehensive package of
four core elements

Proactive IT Support
We’ll consistently monitor your IT network to identify failures or irregularities which our engineers will fix before they create problems in your business.
Reactive IT Support
Our 24/7 helpdesk will respond to your IT issues and rectify any faults as quickly as possible with minimal disruption to your business.
Strategic IT Support
Through regular strategic review meetings, we’ll help ensure your IT is being used to maximum effect and is assisting your business to achieve its objectives.
Cyber Protection
Our package of integrated cyber security solutions will safeguard your business and reduce the likelihood of cyber attack.

Our IT support is available
whenever you need it

We know that it’s highly unlikely that your business operates within the confines of traditional office hours which is why our IT support service is available to you at any time, any day of the week.

Our engineers man our helpdesk to guarantee you service level continuity.

Our IT Support Package
includes ALL of the following

for one fixed price per user

Service Desk
24/7 reactive support to respond to and rectify your IT issues as quickly as possible. Available 365 days a year.
Infrastructure Management
Proactive system updates and checks to reduce support ticket incidence and enhance your network.
Maintenance and Monitoring
Continual monitoring of your IT network to identify failures and irregularities which are then fixed before they cause you issues.
Strategic Support
Strategic guidance to ensure your IT is being used to maximum effect and improving your business operations.
Cloud Services
Essential cloud-based business software to help your business run efficiently.
Cyber Protection
Market-leading cyber security software to best protect your business and recover your systems if a breach should occur.
Hardware Management
Management and supply of your IT hardware to maximise your IT efficiency and productivity.
Business Continuity
Contingency preparation to ensure your business can continue to operate following a disaster.
Service Review
Regular reviews to ensure that our service continues to meet and exceed your business’ expectations.

Get in touch

If you have an IT challenge or concern, please get in touch and we’ll be delighted to help.
Courtenay House,
Pynes Hill, Exeter, EX2 5AZ

Central Boulevard
Blythe Valley Business Park, Solihull
B90 8AG
01392 207194
bluegrass group
bluegrass group
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Contact Us

Courtenay House
Pynes Hill

01392 207194


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