Our Industry Recognition

For the benefit of our clients and for the Bluegrass team we believe it’s important to achieve high levels of standards.  To this end we’ve been successful in achieving key accreditation’s that deliver benefits to both clients and Bluegrass.

ISO 20000 (2011) IT Service Management

ISO 20000 is the only international IT standard that allows IT companies to demonstrate excellence and prove best practice in IT management.

The standard ensures we achieve evidence-based benchmarks to continuously improve delivery of IT services to our clients.
In October 2011 we successfully achieved accreditation and now follow tailored ISO support procedures that are focused on quality, service and speed of resolution.

At present we’re the only IT Managed Services company in the South West to have achieved this international accolade.

ISO 9001 Quality Management Systems

As part of our desire to deliver quality solutions to our clients we achieved ISO 9001 in November 2012.

ISO 9001 is the ultimate global benchmark for quality management. ISO 9001 generates continual performance improvement driven by a structured yet flexible framework for a client-focused quality management system.

Microsoft Silver Certified Partner

It’s important that our engineers have the best opportunity of pre-empting and solving problems. As well as recruiting high calibre people who can communicate effectively without resorting to geek speak we also invest in their learning.

All of our engineers are a minimum of Microsoft Certified Professionals and have achieved accreditation in the relevant disciplines from Microsoft. By adopting this approach we’ve been granted Silver Partner status by Microsoft meaning that you have the peace of mind knowing that Bluegrass have the knowledge to support your business.

Dell Preferred Partner

Dell Preferred Partners are recognised experts in key Dell Solutions. Bluegrass are recognised as experts in storage, servers and data backup, replication and recovery.

Our relationship with Dell and our preferred pricing, allows us to ensure that the configuration of your hardware needs not only fits your business requirements but comes at a surprisingly affordable cost.

As a Dell Preferred Partner, Bluegrass provides our clients with an unparalleled level of knowledge ensuring that the right Dell solution is deployed to match a client’s business objectives.

Service Levels