24/7 IT Support 365 Days a Year

Our unlimited reactive 24/7 IT support service is available to all users whenever they need it, regardless of the time of day or day of the week.

Responding to your IT issues when they arise ensures any faults are rectified as quickly as possible with minimal disruption to your business.

Unlimited 24/7 IT support is included within BlueCare, our IT managed services support contract as standard. There are no hidden additional fees.

Our unlimited 24/7 IT support includes:

  • 24/7 IT support desk (always manned by our own qualified engineers)
  • Home user support
  • Onsite and remote support
  • Third party management

Get in touch! Tell us what your biggest IT challenges are and we’ll show you how we can help.

Contact Us Today

or call us on 01392 207194

Our standard resolution time for a Priority 1 problem (a critical issue) is to fix the problem within four hours and we consistently achieve this target.

Find out more about our support ticket resolution times here.

Key Features of Our 24/7 IT Support

Support 365 days a year, including Christmas Day and all Public Holidays.

Unlimited email, phone and onsite support.

Fast response and resolution service levels.

Third party interaction and management.

Enterprise class Service Management System for management of all tickets, knowledgebase and service levels.

Monthly service delivery reports outlining actual service levels, ticket details and hardware status.

Frequent face to face meetings to discuss service.

Access to our extranet for you to log and monitor support tickets.

Benefits of Our 24/7 IT Support

Peace of mind knowing that you have support available whenever you need it.

Support to match your business hours.

Predictable monthly fee.

Access to highly skilled technical resources.

Rapid response and resolution fix times.

Service Levels