Our Services
IT Support

Managed IT Services
Our all-inclusive fully managed IT service will take care of all your ongoing IT requirements and ensure that your technology enhances your business.
24/7 365 Support
Unlimited 24/7 reactive IT support is available 365 days a year, accessible to all users (including remote workers), and included as standard.
Fixed Price
A single fixed price per user (not per device) ensures all your IT support requirements will be taken care of with no hidden costs or extras.
Guaranteed Response
Our support ticket response and resolution time service levels will ensure issues are resolved before they cause you downtime.

Comprehensive package of
three core elements

Proactive IT Support
We’ll consistently monitor your IT network to identify failures or irregularities which our engineers will fix before they create problems in your business.
Reactive IT Support
Our 24/7 helpdesk will respond to your IT issues and rectify any faults as quickly as possible with minimal disruption to your business.
Strategic IT Support
Through annual strategic review meetings, we’ll help you manage your IT to ensure that it is being used to maximum effect and will help your business achieve its business objectives.

Our IT support is available
whenever you need it

We know that it’s highly unlikely that your business operates within the confines of traditional office hours which is why our IT support service is available to you at any time, any day of the week.

Our own engineers man our helpdesk to guarantee you service level continuity.

Our IT Support Package
benefits

24/7
A 24/7 IT support desk covered by our own engineers to assist with support queries and third-party management.
Best Practice
Best practice recommendations and advice using problem trend analysis to maximise your use of technology.
Key Software
Market leading business-critical software, including antivirus, installed across your devices.
Monitoring
Consistent proactive monitoring and enhancement of your IT systems to make them more robust and efficient.
Transparency
Monthly service delivery reports and real-time dashboards showing support ticket status, response times and resolution times.
Strategic Direction
An annual strategic review and IT strategy to ensure your IT is supporting your business strategy and objectives.

Get in touch

If you have an IT challenge or concern, please get in touch and we’ll be delighted to help.
Address
Bluegrass,
Courtenay House,
Pynes Hill, Exeter, EX2 5AZ

Regus
Central Boulevard
Blythe Valley Business Park, Solihull
B90 8AG
Telephone
01392 207194
Email
ask@bluegrasscs.com
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https://bluegrasscs.com/wp-content/uploads/2018/10/BG_logo_small-1.png
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Contact Us

Bluegrass
Courtenay House
Pynes Hill
Exeter
EX2 5AZ

01392 207194

ask@bluegrasscs.com

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Contact Us

Bluegrass
Courtenay House
Pynes Hill
Exeter
EX2 5AZ

01392 207194

ask@bluegrasscs.com

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